Refund Policy
Last updated: November 11, 2025
At Vantage Academy, we stand behind the quality of our courses. This Refund Policy outlines your rights when purchasing courses on our platform.
1. 14-Day Refund Window
You may request a full refund for any course purchase within 14 days of the date of purchase.
To request a refund, please email us at support@vantageacademy.com with your order details. Refunds will be processed to your original payment method within 5-10 business days.
2. Free Course Previews
To help you make an informed purchase decision, every course on Vantage Academy includes free preview content:
- Introduction Lessons: Watch the first few lessons of any course for free
- Course Overview: View detailed course descriptions, curriculum, and learning outcomes
- Instructor Information: Learn about the instructor's background and teaching style
- Course Requirements: Understand prerequisites and what you'll need to succeed
These previews help you understand exactly what to expect from the course before making a purchase.
3. Quality Assurance
Every course on Vantage Academy undergoes a rigorous manual review and verification process before being published:
- Content quality and accuracy verification
- Technical review of all course materials
- Curriculum structure and learning path validation
- Compliance with our educational standards
This thorough review process ensures that you receive high-quality, valuable educational content with every purchase.
4. Course Access After Refund
Once a refund is processed, you will immediately lose access to the course content, including:
- Video lectures and course materials
- Downloadable resources
- Course certificates and progress tracking
5. Technical Support
If you experience technical difficulties accessing course content, please contact our support team at support@vantageacademy.com before requesting a refund. We will work diligently to resolve any technical issues preventing access to your purchased content.
6. Course Discontinuation
In the rare event that we must discontinue a course you have purchased, you will be notified immediately via email and may be offered a refund or alternative course access at our discretion.
7. Payment Disputes and Chargebacks
If you dispute a charge with your bank or credit card company (chargeback):
- Your account will be suspended pending resolution
- You will lose access to all purchased course content
- We will provide transaction documentation to your financial institution
Before initiating a chargeback, please contact our support team at support@vantageacademy.com to address your concerns within the 14-day refund window.
8. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our platform. Your continued use of the platform after changes constitutes acceptance of the updated policy. The refund policy in effect at the time of purchase applies to that transaction.
9. Contact Us
If you have questions about this Refund Policy or need to request a refund, please contact us at:
Email: support@vantageacademy.com
We aim to respond to all inquiries within 1-3 business days.